Thank you for shopping at Arranmore Furniture. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
1.1. To be eligible for a refund, please make sure that:
a) The product was purchased within the last 15 days.
b) The product is unopened, in its original packaging.
1.2. Products that do not meet these criteria will not be considered for a refund.
2. Refund Process
2.1. To initiate a return, please contact our customer service at info@arranmore.com.au to obtain a Return Merchandise Authorization (RMA) number.
2.2. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
948-960 High St, Armadale VIC 3143
2.3. You are responsible for the return shipping costs
3. Refund Timeline
3.1. Once we receive your item, we will inspect it and notify you that we have received your returned item.
3.2. We will immediately notify you on the status of your refund after inspecting the item.
3.3. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
3.4. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
4.1. If you received a defective or damaged product, we will happily exchange it for the same item.
5. Contact Information
5.1. If you have any questions about our Refund Policy, please contact us at shop@arranmore.com.au.